Remote Dental Equipment Triage
Independent Dental Equipment Triage & Downtime Support
Remote diagnosis, clear next steps, and engineering-ready fault descriptions — so dental practices can make the right decision fast when equipment fails.
Built by a former dental field service engineer and technical support engineer with over 5 years' experience across private practices, NHS sites, and hospitals.
Services
Two clear offerings designed to give you exactly what you need — nothing more, nothing less.
One-Off
Equipment Triage Call
For practices experiencing an equipment issue and needing fast clarity.
- 30-minute phone or WhatsApp video call
- Identification of the affected system
- Urgency and safety guidance
- Clear next steps
- Engineer-ready fault summary
Outcome: You finish the call knowing what's wrong, how urgent it is, and what to do next.
Book a Triage CallMonthly
Practice Support Retainer
For practices that want ongoing peace of mind and priority access to independent advice.
- Priority WhatsApp support during working hours
- Phone and video triage when issues arise
- Ongoing equipment guidance
- Faster decision-making during downtime
- Familiarity with your practice and equipment over time
- Optional out-of-hours emergency support
Ideal for practices that want expert support available before problems escalate.
Enquire About Monthly SupportAbout Dentician
Over five years in dental engineering — from hands-on field service repairs to remote technical support — across private practices, NHS sites, and hospitals.
Dentician was created to give practices fast, independent clarity when equipment fails — without pressure or hidden agendas.
Independent. Brand-agnostic. Practice-first.
Field Service Engineer
Installation, repair, and servicing across practices and hospitals.
Technical Support Engineer
Remote diagnostics and fault resolution nationwide.
Cross-Sector Experience
Private, NHS, and hospital environments.
How it works
A simple, frictionless process designed to get you answers fast.
Book a call or start monthly support
Choose a one-off triage call or enquire about ongoing retainer support.
We assess the issue together remotely
Via phone or WhatsApp video, I identify the system, fault, and urgency.
You receive clear guidance and next steps
A concise summary of what's wrong, how serious it is, and what action to take.
If needed, your engineer arrives better prepared
With an accurate fault description and potential part requirements ready.
What Dentician does — and doesn't do
Purely advisory. No repairs, parts, or engineer visits sold.
What Dentician does
- Remote equipment triage and diagnostics
- Phone & WhatsApp video support
- System identification (chair, suction, compressor, X-ray, etc.)
- Urgency and safety assessment
- Engineer-ready fault descriptions
- Advice on next steps and escalation
- Manufacturer-recognised resets and checks (where appropriate)
What Dentician does not do
- Carry out physical repairs or installations
- Replace dental engineers or service contracts
- Guide invasive or safety-critical work
- Certify, service, or sign off equipment
- Supply or fit parts
- Override manufacturer instructions or warranties
All support is remote, advisory only, and designed to complement — not replace — professional engineering services.
Why not just call a dental engineering company?
When equipment fails, the real problem is not knowing what to do. Engineering companies offer phone support as part of their service business — Dentician provides independent advice focused solely on your practice.
Not knowing whether to stop clinic or keep going
Uncertainty about which system is actually at fault
Paying for call-outs that could have been avoided
Truly independent
No benefit from sending engineers, selling parts, or booking call-outs.
Brand-agnostic
Works across all equipment manufacturers — I see the full picture.
Faster response
No call queues or waiting for callbacks. Direct access when you need it.
Your interests first
Paid, independent advice to protect the practice — not an engineering company's service business.
When dental equipment fails, don't guess.
Get clarity before you call an engineer.